All our staff instructors are private contractors. They maintain their own schedules; they are responsible for their own training, licenses and insurance. Please be mindful that sometimes your instructor will be making a special trip to the range specifically for your lesson. If the student is a no-show, this can be very frustrating for the instructor. Likewise for group classes, a spot is held for all registered students. If a student is a no-show, that spot could have been given to someone else.
We understand that things happen despite our best intentions. If you must cancel your appointment, please call the range 512-394-7734 during normal business hours or email the instructor directly if you have their contact info.
If you are a no-show or fail to provide 24-hours notice of cancellation, a portion of your class will be will be non-refundable and provided to the instructor for their time.
For Group Classes $100
non-refundable portion $25
For Qual Classes $45
non-refundable portion $11.25
For Private Lessons/hour $60
non-refundable portion $15
We are willing to discuss concerns on a case-by-case basis, but we must also be respectful of instructors scheduling.
To request a refund for a missed class, please email events@shadyoaksgunrange.com with details of your appointment.